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Managing Your Rental Payments

To facilitate seamless transactions, our agency provides a complimentary electronic payment method. Upon executing your residential tenancy agreement, you will be issued a dedicated, unique digital account reference number. All routine rental payments can then be securely transferred online via your personal internet banking portal.

Please be aware that standard banking period can take up to 48 hours to process. To maintain a clear rental ledger, we kindly request that you schedule your electronic transfers two days in advance to guarantee that cleared funds arrive on or before your contractual due date.

To ensure the safety of our team and maintain office security, cash payments are strictly not accepted at our premises.

Should you prefer an alternative to online banking, our office accepts the following payment methods:

• Postal Instruments: Formal bank cheques or money orders may be forwarded to our office via mail.

• Credit Card Portals: Tenants may elect to utilize the third-party Rental Rewards payment platform. Please note that choosing this external merchant service will attract independent credit card processing fees and service charges.

Property Condition Report (PCR)

In strict accordance with the Residential Tenancies Act, our property management team conducts a comprehensive assessment of the premises prior to your move-in date. At the commencement of your tenancy, you will be provided with a highly detailed Property Condition Report accompanied by extensive photographic evidence.

Upon receiving this documentation, you have a strict 7-day statutory timeframe to review the contents, note any additional observations or variations, sign the document, and return a copy to our office.

Important Legal Notice: Should you fail to return the signed and amended report within this 7-day window, the original document compiled by our agency will be legally deemed an undisputed, true, and accurate record of the property’s condition at lease commencement.

This report serves as the primary benchmark at the conclusion of your tenancy to determine the successful return of your security bond or to substantiate any necessary rectification deductions.

Rental Arrears Policy — Strict Compliance Framework

As emphasized by your Property Manager during your tenancy induction, our agency maintains a strict, zero-tolerance policy regarding late rental payments. As managing agents, we hold a fiduciary and contractual obligation to our property owners to ensure that all rental distributions are collected in full and on schedule.

To maintain the integrity of our management agreements, administrative actions are triggered immediately upon any deviation from the agreed payment schedule:

• 3 Days in Arrears: Should your rental account remain unpaid for three (3) consecutive days past the due date, a formal Notice of Termination for Non-Payment of Rent will be issued automatically in accordance with statutory guidelines.

To avoid the automated escalation of legal notices and potential impacts on your tenancy history, please ensure all transfers are initiated with sufficient processing time to clear into our account on or before the due date.

Domestic Pets

Should you receive formal, written authorization to house a pet at the premises—either embedded within your primary residential tenancy agreement or granted via subsequent written approval from our agency—it is imperative that you familiarize yourself with the specific terms, conditions, and expectations tied to that approval. Any failure to adhere to these designated pet guidelines will result in an immediate breach of your tenancy contract.

Please be advised that keeping, hosting, or maintaining any animal on the premises without obtaining prior written authorization from the lessor constitutes a serious, direct breach of your legal tenancy obligations.

Maintenance Procedures & Urgent Repairs Protocol

To ensure all maintenance requests are tracked, authorized, and actioned efficiently, all non-emergency repair requests must be formally logged.

You can easily lodge a maintenance request 24/7 using either of the following digital options:

• Online Portal: Access the Request Maintenance link provided to you at the start of your tenancy.

Urgent & Emergency Repairs

In the event of a genuine emergency repair, please contact our office immediately. Under statutory guidelines, an emergency is strictly defined as an issue that presents an immediate health or safety risk to occupants, threatens to cause further structural damage to the premises if left unattended, or disrupts essential utility services (such as water, gas, and electricity).

• After-Hours Emergencies: If you experience an emergency outside of standard business hours, please immediately consult the Emergency Plan and approved trade contacts provided to you at the commencement of your tenancy.

Lease Expiry and Renewal Procedures

Subject to the landlord’s long-term plans for the property, a lease renewal offer is generally extended to residents who have demonstrated a strong tenancy history. This includes consistently maintaining up-to-date rental payments, keeping the interior of the home immaculate and undamaged, and ensuring the external grounds and gardens are properly cared for.

Upon receiving your formal lease renewal documentation, it is essential that you promptly review the terms and confirm your intentions. You must formally advise our agency whether you choose to secure the property for an additional fixed term or elect to hand back possession at the conclusion of your current agreement.

Important Notice Regarding Vacating: Should you decide not to renew, you are contractually and legally required to submit a formal notice of your intention to vacate in writing a minimum of 30 days prior to your current lease expiry date.

Rent Review Assessments

In strict compliance with the Residential Tenancies Act, an objective review of the rental rate payable under your tenancy agreement is conducted every 12 months.

The precise mechanism, scheduling, and framework governing these periodic adjustments are explicitly detailed within the terms of your primary residential lease contract. Any proposed variations to your rent will always be issued with the full statutory notice required by law prior to taking effect.

Periodic Routine Inspections

To fulfill our management obligations to the property owner, our agency conducts routine inspections of the premises approximately every three (3) months. In strict compliance with the Residential Tenancies Act, you will be issued a formal written notice of the upcoming inspection date between 7 and 14 days prior to our scheduled visit.

The core objective of these visits is to compile a comprehensive status report for the owner. This evaluation assesses the overall upkeep of the home, identifies any preventative maintenance or necessary repairs, and verifies ongoing compliance with your tenancy agreement.

Operational Note: During the walkthrough, the property manager may take clear photographic evidence. These images are used to document specific items requiring trade repairs or to formally record any areas that indicate a direct breach of your lease conditions.

Comprehensive Routine Inspection Guide

To assist you in preparing for our upcoming visit, our team has compiled a checklist of the key areas evaluated during a routine assessment. Presenting the property in an orderly condition ensures an efficient inspection and a positive report for the property owner.

Our property managers will primarily focus on the upkeep of the following items:

Interior Living Spaces

• Flooring Preservation: All hard floors should be swept and freshly mopped. Carpets must be thoroughly vacuumed and free of recent stains (and professionally steam-cleaned if required by usage).

• Walls and Cornices: Visible scuffs or fingerprints should be carefully wiped down (using sugar soap where appropriate). Please ensure all high-level cobwebs are cleared from cornices and wall junctions.

• Cabinetry and Surfaces: All kitchen and bathroom bench surfaces, sinks, and cupboard doors must be wiped clean.

• Appliance Hygiene: The oven, stovetop, and griller need to be thoroughly detailed, ensuring they are free from baked-on food, carbon build-up, and grease.

• Ventilation and Fixtures: Exhaust fans in the kitchen, bathroom, and laundry must be wiped free of dust and grease grease traps. Ceiling fan blades should also be dusted.

• Windows and Tracks: Window glass should be clear, and track channels must be vacuumed out to remove accumulated dirt and insects.

• Bathroom and Wet Areas: Shower recesses, tiling, and glass screens must be scrubbed free of soap scum, water staining, and mildew. Mirrors should be polished and streak-free.

• Sanitation: Toilets must be fully disinfected, including the bowl, exterior seat, and cistern.

Exterior Grounds & Property Features

• Lawn and Edge Maintenance: All turf areas must be freshly mowed, with edges neatly trimmed back from pathways and fence lines.

• Garden Beds: Inhabited garden beds and soil areas are expected to be kept neat and free of invasive weeds.

• Hardstands and Pathways: Paved walkways, patios, and courtyard areas must be swept clean of debris and leaves.

• Waste Management: No loose domestic rubbish, unwanted items, or garden waste should be left sitting around the exterior of the property.

• Vehicle Areas: Driveways, carports, and garage floors must be kept clean, with a particular focus on treating and removing any recent vehicle oil or grease saturation.

• External Structural Eaves: Outer eaves, patio awnings, and external light fixtures should be brushed down to remove cobwebs and insect nests.

• Pools and Spas (where applicable): Water features must be vacuumed, skimmed, and balanced at the correct chemical/pH levels, with filtration equipment working efficiently.